Support

Something not working, or a chart that won’t open? Write to us; a real person answers, usually within a day or two.

If a pattern doesn’t open the way it should, attach the PDF to your email. We use it only to fix the problem and delete it afterwards.

Common questions

How do I open a pattern?

From Messages, Mail or Files, share the PDF and choose Markstitch. Or, in the app, tap Import a pattern and pick the PDF from Files.

My chart opened as a plain PDF. Why?

Markstitch reads charts whose symbols are real text in the PDF, which is how pattern software makes them. A scanned or photographed chart, or one drawn as pictures, opens as a PDF instead, with a row ruler and a highlighter so you can still keep your place. If you think your chart should have been read, send it to us.

A DMC number or thread name is wrong

Open the threads list, tap the pencil next to the thread and search for the right number or colour. Please also tell us which pattern it was, so we can improve the reading.

How do I restore my purchase?

Settings → Restore purchase, signed in with the Apple ID you bought it with. The unlock is a one-time purchase, so it comes back on every phone and iPad that uses that Apple ID.

How do I move my patterns to a new phone or iPad?

Backups come with the unlock. On the old device: Settings → Save a backup, and keep the file in Files, iCloud Drive or Google Drive. On the new one: restore your purchase, then Settings → Restore from a backup and pick that file. Your patterns come back with every stitch you marked.

How do I delete a pattern?

In the list of patterns, touch and hold the pattern, then tap Delete. Its progress is deleted with it.

I skipped the tips. Can I see them again?

Tap the ? at the top of the patterns list for How to, where every gesture is shown, and Show tips again at the bottom.

Is there an Android version?

Not yet. It’s on the way; write to us if you’d like to hear when it’s out.